Refund & Cancellation Policy
Last Updated: September 4, 2026 • Effective Date: January 1, 2026
1. B2B Growth Engine Service Architecture
JASS Solutions LLC operates high-touch, customized B2B software and digital marketing infrastructure tailored exclusively for licensed real estate professionals and brokerage teams. Because we lock down geographic territories (preventing competitor enrollment in your market) and immediately allocate engineering, data scraping, and dedicated ISA staff resources, the following terms govern refunds and cancellations.
2. Onboarding & Setup Retainers
Setup and Onboarding Fees: Once custom technical onboarding has commenced—including CRM webhook integration, custom ad creative production, county assessor data scraping, or virtual assistant allocation—setup fees are non-refundable as they cover direct labor and digital infrastructure costs.
Pre-Launch Cancellation: If a cancellation request is submitted in writing within forty-eight (48) hours of contract execution prior to any data extraction or CRM configuration work, a full refund less a 5% administrative merchant processing fee will be issued.
3. Monthly Subscription & Retainer Cycles
Monthly subscription retainers are billed on a recurring 30-day billing cycle. Partners may cancel or adjust their service tier subject to the following terms:
- 30-Day Cancellation Notice: To ensure proper off-boarding, operational wind-down, and release of your designated territory lock, partners must submit written notice of cancellation thirty (30) days prior to their next billing date.
- No Mid-Cycle Prorated Refunds: Fees paid for active billing cycles are non-refundable. Service and lead routing continue uninhibited through the end of the paid billing period.
- Territory Release: Upon effective cancellation date, all market exclusivity rights in your target zip codes or county terminate and may be offered to waitlisted brokerages.
4. Media & Advertising Spend
Direct advertising budget (paid to platforms such as Meta, Google Ads, or YouTube) is separate from JASS Solutions platform management retainers. Ad spend deployed directly to ad networks is governed by the respective platform terms and is strictly non-refundable once impressions or clicks have been delivered.
5. Service Level Commitments & Resolution
If you experience technical issues with lead routing, webhook delivery, or speed-to-lead notification bridges, our engineering support team will troubleshoot and remedy the bottleneck within twenty-four (24) business hours. If system downtime attributable directly to JASS Solutions exceeds forty-eight (48) continuous hours, partners are entitled to a prorated service credit applied to their subsequent billing invoice.
6. Billing Inquiries & Refund Requests
All billing inquiries, refund evaluations, and formal cancellation notices must be directed to our billing department:
JASS Solutions LLC — Billing Department
710 Central St, Kansas City, MO 64105-1682